Crickax FAQ — Your
All Your Questions Answered Here

Important No. Under Crickax's rules, each person may only hold one account. Any attempt to create multiple accounts will result in all accounts being permanently banned and balances may be forfeited. If you're having trouble accessing an existing account, please contact the support team for assistance.

KYC KYC (Know Your Customer) is an identity verification process. Before making your first withdrawal, you'll need to submit a photo of your NID or passport. This keeps your account secure and helps prevent money laundering. KYC verification typically takes up to 24 hours.

Profile To change your mobile number or email, contact the support team and complete identity verification. Your real name and date of birth cannot be changed once verified. Your password can be updated anytime from Account Settings.

Payment crickax currently supports the following payment methods:

• Mobile Pay — Most popular, instant processing
• Nagad — Fast & secure
• Rocket — Dutch Bangla Bank
• Bank Transfer — for high-value transactions
• Crypto — USDT, BTC (limited)

Limit

• Minimum Deposit: ৳200
• Maximum Deposit (Mobile Pay/Nagad): ৳50,000 per transaction
• Daily maximum: ৳2,00,000
• Minimum Withdrawal: ৳500
• Maximum withdrawal: ৳1,00,000 per day

For large withdrawals, it's a good idea to notify Support in advance.

Time

• Mobile Pay / Nagad: Usually 15–30 minutes (up to 2 hours maximum)
• Rocket: 30 minutes – 4 hours
• Bank Transfer: 1–3 business days
• Crypto: Until blockchain confirmation

Requests submitted between 12:00 AM and 6:00 AM will be processed after 8:00 AM.

Troubleshooting Wait 15 minutes first. If it still hasn't arrived, contact support with a screenshot or transaction ID. Most issues are resolved within 30 minutes. For Mobile Pay, keep your TrxID handy; for Nagad, save your Reference Number.

Welcome Bonus After your first registration, a 100% welcome bonus is automatically credited when you make a minimum deposit of ৳500. For example, deposit ৳500 and receive an additional ৳500 as a bonus. The maximum bonus is ৳5,000. Before withdrawing, you must complete a 5x turnover on the combined deposit and bonus amount.

Turnover Turnover refers to the total amount you need to wager after receiving a bonus. For example, if you receive a ৳1,000 bonus with a 5x turnover requirement, you must place a total of ৳5,000 in bets. It doesn't matter whether you win or lose — you just need to place the bets. Live Casino bets typically count as 100% toward the turnover.

Cashback crickax offers a weekly cashback promotion. If you end the week with a net loss, a portion of that amount (typically 5–15%) is credited back to your account the following Monday. There are no turnover requirements on cashback — you can withdraw it directly. Visit the Promotions page for full details.

Referral Yes, Crickax has a referral program. When someone registers using your referral code or link and makes their first deposit, you earn a bonus. Visit the promotions page for full details on the referral bonus.

Sports crickax currently offers betting on the following sports:

• Cricket (IPL, BPL, T20 World Cup, Test, ODI)
• Football (EPL, La Liga, Champions League, Bangladesh League)
• Tennis, Badminton, Kabaddi
• E-Sports (CS2, Dota 2, Mobile Legends)
• Live Casino (Blackjack, Roulette, Baccarat, Teen Patti)
• Slots (500+ varieties)

Live Betting In live betting, odds update in real time as the match unfolds — you can place a bet at any point during the game. Since "in-play" odds shift rapidly, quick decisions are key. In cricket, odds refresh before every ball. Check the Match Odds page for more details.

Cancelled Bets Yes. If a match is cancelled or abandoned, all bets are voided and the original stake is returned to your account within 1 hour. However, once a match has started, you cannot cancel a bet yourself — only the "Cash Out" option is available.

Bet Limits

• Minimum bet: ৳10
• Maximum single bet: ৳50,000 (varies by match and market)
• Slot Games: Starting from as low as ৳5
• Live Casino: ৳50 to ৳5,00,000 depending on the table

Limits are subject to change, so always check the maximum limit before placing your bet.

Security Yes, crickax uses SSL (256-bit) encryption to keep all your data secure. Your personal and financial information is never shared with third parties. Visit the Privacy Policy page to learn more.

2FA You can enable 2FA from Account Settings → Security → Two-Factor Authentication. Once activated, you'll receive an OTP on your mobile every time you log in — so even if someone gets your password, they won't be able to access your account.

Urgent If you notice suspicious logins or transactions on your account:

• Change your password immediately
• Log out of all devices
• For urgent matters, email us at support@crickax.click
• Chat with us directly on Live Chat

Our security team operates 24/7 and will take action promptly.

Contact Ways to reach Crickax support:

• Live Chat: Click the chat icon in the bottom-right corner of the site (active 24/7)
• Email: support@crickax.click (typically responds within 2–4 hours)
• FAQ: You'll find answers to most common issues on this page

Language Yes, the Crickax support team provides full assistance in Bangla. Bangla-speaking support agents are available around the clock for users in Bangladesh.

Complaints For any complaints or issues, email support@crickax.click with full details. Include your account ID, a description of the problem, and any relevant screenshots. We'll send a formal response within 48 hours.